Shipping policy
📦 Shipping Policy – Essenza di Sicilia
At Essenza di Sicilia, we are committed to delivering your order with care, ensuring that each bottle arrives safely and in perfect condition.
🕒 Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.
🚚 Shipping Times
Estimated delivery times:
- United States: 3–7 business days
- Local delivery (if applicable): 1–3 business days
- International orders: 7–14 business days (depending on destination)
Shipping times may vary due to external factors such as carrier delays, weather conditions, or customs processing.
📍 Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
📦 Packaging
Our products are carefully packaged using protective materials to ensure safe delivery.
Each order is handled with attention to preserve the quality and integrity of our olive oil.
⚠️ Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
- Please contact us within 48 hours of delivery
- Include photos of the package and product (if damaged)
We will work with you to resolve the issue as quickly as possible.
📭 Incorrect Address
Please ensure your shipping address is correct at checkout.
Essenza di Sicilia is not responsible for orders shipped to incorrect addresses provided by the customer.
🌍 International Shipping
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees
- Delivery times may vary depending on customs clearance
📩 Contact Us
If you have any questions regarding your order or shipping:
Email: info@essenzadisicilia.com